Where is gther data stored?
gther platform servers are located on AWS EU West Region data centre. AWS data centres are...
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Tag: FAQ
Which browsers do you support?
We support all modern browsers. However, we recommend the latest version of Chrome to be used for...
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Will it work on a mobile browser?
Yes we support mobile, tablet and desktop devices. We recommend that you use a desktop or laptop...
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Managing support questions in VX
Support is managed via the /manage admin area of the VX platform. As attendees type in the...
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Joining a livestream remotely via vMix call
It is possible to join livestreams remotely via vMix call using a unique link. The vMix technician...
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I don’t know my password – how can I log in?
You will receive an invitation email as an attendee. This email contains a link to set up a...
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FAQ: How do I share screen in VX?
In a 1-1 or group video call, it’s possible to share your screen by pressing the ‘start screen...
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FAQ: How do I manage registrations for my event?
VX has a system to send login links to users registered on the platform. Users can be added...
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FAQ: How do I know if I’m muted?
In a video call, if the microphone icon in the bottom left of the call window has a line through...
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FAQ: How do I allow screen sharing in video calls in VX in Mac OS?
Apple Settings: 1. Click on the Apple logo (on the top left of the screen) 2. Click on...
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FAQ: How can I send a user a login link in VX?
If a user has not received their link to set up their profile/log in: 1. Go to the ‘Event...
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FAQ: Do we need to download software to host or attend?
Our products are web apps and so are designed to work on all modern browsers. They do not require...
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