Where is gther data stored?
gther platform servers are located on AWS EU West Region data centre. AWS data centres are...
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Tag: VX
Which browsers do you support?
We support all modern browsers. However, we recommend the latest version of Chrome to be used for...
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Will it work on a mobile browser?
Yes we support mobile, tablet and desktop devices. We recommend that you use a desktop or laptop...
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Managing support questions in VX
Support is managed via the /manage admin area of the VX platform. As attendees type in the...
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Joining a livestream remotely via vMix call
It is possible to join livestreams remotely via vMix call using a unique link. The vMix technician...
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I keep having connection issues
With internet-based applications like EventHive VX, your internet and network connection play a...
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I don’t know my password – how can I log in?
You will receive an invitation email as an attendee. This email contains a link to set up a...
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I can’t see or hear anything as an attendee
Please refresh your browser. If the error persists, you can try to relaunch the browser and try in...
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I can see the session, but cannot hear it
Please refresh your browser. If the error persists, you can try to relaunch the browser and try in...
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FAQ: How do I share screen in VX?
In a 1-1 or group video call, it’s possible to share your screen by pressing the ‘start screen...
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FAQ: How do I manage registrations for my event?
VX has a system to send login links to users registered on the platform. Users can be added...
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FAQ: How do I know if I’m muted?
In a video call, if the microphone icon in the bottom left of the call window has a line through...
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